Customers may request to cancel their order within a specific timeframe. Orders can be canceled without penalty if the cancellation request is made before the order has been processed for shipment.

Typically, this window is within 24 hours of placing the order. Once an order has been processed and a shipment label has been generated, it cannot be canceled. In such cases, customers are encouraged to refer to our return policy for further assistance.

To initiate a cancellation, customers must contact our customer service team via the designated communication channels. It is essential to provide the order number and relevant details to facilitate a prompt response. Our team will verify the status of the order and confirm whether the cancellation can be processed.

In instances where a cancellation is successfully processed, customers will receive a confirmation email detailing the cancellation and any applicable refund information.

Refunds will be issued to the original payment method used at the time of purchase. Please allow a processing time of up to 7 business days for the refund to reflect in the customer's account, depending on the financial institution.

It is important to note that any promotional items or discounts applied to the order may be subject to specific terms and conditions, which will be communicated during the cancellation process. Customers are encouraged to review these terms to understand any implications related to their cancellation request.

We strive to maintain a high level of customer satisfaction and transparency. Should you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure a seamless experience.